Cancellation and Refund Policy

This policy applies to confirmed Winter Mongolia bookings operated by META GROUP LLC. An inquiry or unapproved booking request has not been charged and can be withdrawn without a cancellation fee.

Email info@wintermongolia.com from the booking contact's email address. Include the booking reference, traveler name, experience, and confirmed start date. We may ask for additional information to verify the request.

The cancellation time is when we receive the written request. A phone call may help us respond quickly, but it does not replace the written request.

If we receive the cancellation more than seven full calendar days before the confirmed start date:

• Within 24 hours after successful payment: the amount paid to META GROUP LLC is refundable in full.
• More than 24 hours after successful payment: 90% of the amount paid is refundable and a 10% cancellation charge applies.

A booking is non-refundable when we receive the cancellation seven full calendar days or fewer before the confirmed start date. This seven-day cutoff overrides the 24-hour free-cancellation window, including when the booking was paid less than 24 hours earlier.

Failure to arrive, late arrival that prevents participation, or choosing not to use part of a confirmed experience does not create a refund right. We strongly recommend suitable travel insurance.

If META GROUP LLC cancels the confirmed experience, we will refund the amount paid to us for that experience in full. We may first offer a reasonable alternative date or experience, but you are not required to accept it.

Unless required by applicable law, the refund does not cover independently purchased flights, visas, insurance, accommodation, or other arrangements.

Approved refunds are returned through the original payment method where possible and are calculated from the USD amount received by META GROUP LLC. We will initiate the refund as soon as reasonably practicable after approval.

The time required for the amount to appear depends on Golomt Bank, the card network, the issuing bank, and any international processing. Exchange-rate differences or third-party charges outside our control may affect the amount shown in a non-USD account.

Contact info@wintermongolia.com before paying if you are uncertain how this policy applies to your dates. Include your request or booking reference in any question about an existing arrangement.